The Branch Restaurant & Bar

Reviews about The Branch Restaurant & Bar

• 2 / 5

  By Annie Trinity
  I usually don't single out employees, especially not in blue collar jobs because I know minimum wage is hard. But the waitress we got, Tamara, needs at the very least a stern talking to. When my order came out wrong (the fist time, which granted might have been the chef's fault, in which case they need reprimanding too) she complained that she "doesn't have time for this" First of all, if you're frustrated, you're not really supposed to outwardly express that to the customers. But the restaurant was empty save for us and one other family; if this is your idea of being under pressure, maybe you're not cut out for this job. That other family, though, is why I decided to write this. She talked to the Asian/Asian-American family a few tables away like they were five. I couldn't hear their side of the conversation very well so MAYBE the parents didn't speak English? But there was still no excuse for the treatment they received. She literally prefaced a response to a follow-up question with "I just told you" We had follow up questions too, and while her behavior was weird, she didn't talk to US like that. She did take 10% off our bill, and that says she was at least aware she was screwing up, so my verdict was downgraded from "she should be fired" to "harsh performance review" but the person who really deserves the apology and discount was the other family! I'd also add that someone should tell her putting your hand on a customer's back can be construed as a friendly sign of reassurance to some, but also an uncomfortable invasion of personal space to others. I gave this place 2 stars because the atmosphere is pretty impressive and the food is tasty (the broccoli was a little raw) once they remember to serve you what you ordered; I get the impression I would be giving a very different review if we had just had a different server. The restaurant is actually pretty good in terms of gluten free options, but they absolutely have to do something about the racial insensitivity and general unprofessionalism of their waitstaff.
  May 01, 2017
• 5 / 5

  By Ashley Shaw
  Just had the best beet salade for lunch in the bar. Cozy atmosphere and friendly service.
  December 11, 2016
• 5 / 5

  By Becky Chadwell
  My husband & I asked for seating in the back so that we could watch our dogs in our car, which was running. The staff almost immediately opened the section of the restaurant that is only opened for breakfast & served us by the window that our car was parked at. Food came out fast. Amazing whiskey sirloin. I want to come back to Montana just for this little restaurant.
  July 22, 2016
• 5 / 5

  By Jeffrey Febus
  I was unsure in the beginning. Staff is very quiet but extremely polite. I ordered the "build your own burger." It was the best burger I have ever had! Great kids menu.
  July 11, 2016